Incident Management

A series of support articles for your incident management

18 articles in this collection
Written by Alex Beck and Leoni Keogh

Incident Management System - The Basics

Introduction to Incidents

Welcome to the Incident Management section of our support centre

Written by Alex Beck
Updated over a week ago

Creating an Incident or Log

Adding an Incident or Log

Written by Alex Beck
Updated over a week ago

Updating an Incident

How to make updates to your incidents

Written by Alex Beck
Updated over a week ago

Adding Comments to Incidents

Commenting on an incident

Written by Alex Beck
Updated over a week ago

Sharing an Incident

Share an incident with a colleague

Written by Alex Beck
Updated over a week ago

Subscribing to an Incident

Adding subscribers to keep informed on incidents

Written by Alex Beck
Updated over a week ago

Closing or Archiving an Incident

Signing off on an incident

Written by Alex Beck
Updated over a week ago

Incident Checklists

Respond to incidents consistently

Written by Alex Beck
Updated over a week ago

The Event Log

Logging any important items on event day

Written by Alex Beck
Updated over a week ago

Viewing information in your incident management system

Mentioning other users within an incident

Written by Leoni Keogh
Updated this week

Incident Details Page

Viewing full details of an incident

Written by Alex Beck
Updated over a week ago

Incident List and Filters

View a filterable list of your incidents

Written by Alex Beck
Updated over a week ago

The Incident Dashboard

Overview your event control with summary dashboard widgets

Written by Alex Beck
Updated over a week ago

Incident Reporting

Reporting on your incidents

Written by Alex Beck
Updated over a week ago

Location Mapping

what3words Integration in Location Mapping

Precise location mapping with what3words

Written by Alex Beck
Updated over a week ago

Locations and Map View in Incident Management

Precisely mapping your incidents

Written by Alex Beck
Updated over a week ago

Customising your incident management system

Channels for Incidents and Logs

Dividing your incident management into relevant channels

Written by Alex Beck
Updated over a week ago

Incident Management - Settings and Configuration

Managing your incident management system

Written by Alex Beck
Updated over a week ago