Incident Management

A series of support articles for your incident management

20 articles in this collection
Written by Alex Beck and Leoni Keogh

Incident Management System - The Basics

Adding an Incident (all details)

Written by Leoni Keogh
Updated over a week ago

Adding a Headline Status to an Incident

Written by Leoni Keogh
Updated over a week ago

Introduction to Incidents

Welcome to the Incident Management section of our support centre

Written by Alex Beck
Updated over a week ago

Adding an Incident (quick add)

Adding an Incident or Log

Written by Leoni Keogh
Updated over a week ago

Updating an Incident

How to make updates to your incidents

Written by Alex Beck
Updated over a week ago

Adding Comments to Incidents

Commenting on an incident

Written by Alex Beck
Updated over a week ago

Sharing an Incident

Share an incident with a colleague

Written by Leoni Keogh
Updated over a week ago

Subscribing to an Incident

Adding subscribers to keep informed on incidents

Written by Leoni Keogh
Updated over a week ago

Closing or Archiving an Incident

Signing off on an incident

Written by Leoni Keogh
Updated over a week ago

Incident Checklists

Respond to incidents consistently

Written by Alex Beck
Updated over a week ago

The Event Log

Logging any important items on event day

Written by Leoni Keogh
Updated over a week ago

Viewing information in your incident management system

Mentioning other users within an incident

Written by Leoni Keogh
Updated over a week ago

Incident Details Page

Viewing full details of an incident

Written by Alex Beck
Updated over a week ago

Incident List and Filters

View a filterable list of your incidents

Written by Alex Beck
Updated over a week ago

The Incident Dashboard

Overview your event control with summary dashboard widgets

Written by Alex Beck
Updated over a week ago

Incident Reporting

Reporting on your incidents

Written by Alex Beck
Updated over a week ago

Location Mapping

what3words Integration in Location Mapping

Precise location mapping with what3words

Written by Alex Beck
Updated over a week ago

Locations and Map View in Incident Management

Precisely mapping your incidents

Written by Alex Beck
Updated over a week ago

Customising your incident management system

Channels for Incidents and Logs

Dividing your incident management into relevant channels

Written by Alex Beck
Updated over a week ago

Incident Management - Settings and Configuration

Managing your incident management system

Written by Alex Beck
Updated over a week ago