There are a number of ways to update your Incident. On the Incident Details Page, hover over any field and click the blue ‘Edit’ icon that appears to immediately make changes to any part of your Incident, then simply click ‘Apply’ to save. You can update Incident severity, Incident Status or the Headline Status directly from the summary Incident Details Page.
You can also update Incident severity directly in the Incident List. Simply click the coloured, numbered circle representing severity.
You can also edit any other field directly in the Incident List - simply click on the lozenge, select a new option, and click 'Apply'.